Question 1

Who is Hospitality Inside Out for?

Accepted Answer

For hotels, restaurants, associations and hospitality leaders in the DACH region who want to reduce turnover, absences and burnout — and keep the people who make the operation work.

Question 2

What formats do you offer?

Accepted Answer

Five: an Awareness Talk (RESET), an on-site Workshop (STABILISE), Seasonal Protocols (FLOW), an acute SOS Intervention (SOS) and physical Cooling Tools (FIELD GEAR). Each one is standalone; most operators combine two.

Question 3

How fast can you respond to an acute crisis?

Accepted Answer

Our SOS Intervention is designed for the week something breaks — a resignation wave, a burnt-out lead, a service that keeps falling over. We usually confirm a first call within one shift and are on site within days.

Question 4

Do you work in English or German?

Accepted Answer

Both. Talks, workshops and materials are available in DE and EN. Bilingual sessions are possible when your team is mixed.

Question 5

How much does it cost?

Accepted Answer

Awareness Talks start from CHF 1,500 and On-Site Workshops from CHF 3,500. FLOW protocols, SOS interventions and FIELD GEAR are quoted per operation. You always receive a clear written offer before anything is booked.

Question 6

Where do you travel to?

Accepted Answer

We work across Switzerland, Austria and Germany, and travel elsewhere on request. Travel is billed transparently on top of the format fee.

Question 7

How is what you do different from a wellness workshop?

Accepted Answer

We do not sell yoga or fruit baskets. Every tool is built together with licensed psychotherapists and designed for the middle of a real shift — the pass, the floor, the phone with the angry guest. It is operational, not decorative.

Question 8

Is what we discuss confidential?

Accepted Answer

Yes. Every intake, interview and workshop is confidential. Nothing leaves the room unless you decide it should. For SOS interventions we sign an NDA before the first call if you need one.

Question 9

Can I be a guest on the podcast?

Accepted Answer

Yes — the podcast is open to people from hospitality who want to share what actually works, what doesn't, and what they wish they had known earlier. Reach out via the podcast page and we will get back to you.

Question 10

How do we get started?

Accepted Answer

The easiest way is a free 15-minute intro call. We listen first, then suggest the format that fits. No slide deck, no pressure — just a clear next step.